“You making Thanksgiving dinner in there?”
I know you’ve been waiting. But I did acknowledge you when you pulled up. I let you know I’d be right with you.
And granted, you may only want one simple drink, but there is one of me, and four drinks, between you and your order.
(Two of those drinks are blended and require peanut butter.)
It is sweltering, I haven’t eaten today, and I am working in a disaster zone because it’s been so busy I haven’t had time to clean.
It seems like an off-hand, flippant comment. But the more one dwells on it, the more it becomes a critique.
You saying this will not make me go any faster — any barista worth her salt will already be working as fast as she can while still maintaining accuracy. You saying this will only stress me out even more than I already am, because I can see that there are two vehicles in line after the order I’m currently filling. What possible benefit can come from you saying this?
Consider your words. Show some compassion.
A barista’s lament.